Refund and Returns Policy
At Impresskart.com, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.
1. Returns
We accept returns under the following conditions:
- Eligibility: Items must be returned within 7 days of receiving the order.
- Condition: Products must be unused, in their original packaging, and in resellable condition.
- Non-returnable items: Certain items such as personal care products, perishable goods, or customized items may not be eligible for return. These will be clearly mentioned on the product page.
To initiate a return, please contact us at impresskart@gmail.com with your order details.
2. Return Process
Once your return request is approved:
- You will be instructed to send the item to our return address.
- You are responsible for the return shipping charges unless the return is due to our error (e.g., wrong or damaged item).
- Once we receive and inspect the returned item, we will notify you of the status.
3. Refunds
If your return is approved:
- A refund will be initiated to your original method of payment.
- Refund processing may take 5-7 business days, depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable.
4. Order Cancellations
- You can cancel your order before it is shipped for a full refund.
- Once the order is shipped, it cannot be canceled and must go through the return process after delivery.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Please email us within 48 hours of delivery with clear photos of the item and packaging.
- We will arrange for a replacement or a full refund after verifying the issue.
6. Contact Us
For any questions related to returns, refunds, or cancellations, reach out to us at:
Phone: 8301062549
Email: impresskart@gmail.com
Address: Iron Bridge P. O, Alappuzha, Kerala – 688011
